Privacy Policy
Last updated: January 1, 2024
Gregory Fanous Fine Jewelry ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.
Cookie Policy & Preferences
What are Cookies?
"Cookies" are little pieces of data we send when you visit our store. Cookies help us get to know you better and personalize your experience. Plus they help protect you and other shoppers from fraud.
Set your browser to accept cookies so you can buy items, save items, and receive customized recommendations.
Types of Cookies We Use
- Necessary Cookies: Essential for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to show you relevant advertisements
- Functional Cookies: Remember your preferences and settings
Managing Your Cookie Preferences
You can control which cookies we use by adjusting your browser settings or using our cookie preference center. You can also reset your cookie preferences at any time.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Create an account on our website
- Make a purchase or place an order
- Subscribe to our newsletter
- Contact us with inquiries
- Request jewelry appraisals or repair services
- Schedule consultations
This information may include:
- Name and contact information (email, phone, address)
- Payment information (credit card details, billing address)
- Purchase history and preferences
- Communication preferences
- Any other information you choose to provide
1.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1 Business Operations
- Processing and fulfilling your orders
- Managing your account and providing customer service
- Processing payments and preventing fraud
- Shipping and delivery of products
- Providing jewelry services (appraisals, repairs, custom design)
2.2 Communication
- Sending order confirmations and updates
- Responding to your inquiries and providing support
- Sending marketing communications (with your consent)
- Notifying you about new products, services, or promotions
2.3 Website Improvement
- Analyzing website usage and performance
- Improving our website and user experience
- Personalizing content and recommendations
- Conducting research and analytics
3. Information Sharing and Disclosure
3.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors (for secure payment processing)
- Shipping companies (for order fulfillment)
- Email service providers (for communications)
- Website hosting and analytics providers
- Customer service platforms
These service providers are contractually obligated to protect your information and use it only for the services they provide to us.
3.2 Legal Requirements
We may disclose your information if required to do so by law or if we believe such disclosure is necessary to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our customers
- Prevent fraud or other illegal activities
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner as part of the transaction.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure payment processing systems
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
5.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. We use cookies and similar technologies to enhance your browsing experience and provide personalized content.
5.2 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality
- Performance Cookies: Help us analyze website usage
- Functional Cookies: Remember your preferences
- Marketing Cookies: Used for targeted advertising (with consent)
5.3 Managing Cookies
You can control cookies through your browser settings or our cookie preference center above. However, disabling certain cookies may affect website functionality and your user experience.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of that information.
6.2 Correction
You have the right to request correction of inaccurate or incomplete personal information.
6.3 Deletion
You have the right to request deletion of your personal information, subject to certain exceptions.
6.4 Opt-Out
You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.
6.5 California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and how it's used, and the right to opt out of the sale of personal information.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:
- The nature of the information collected
- Legal and regulatory requirements
- The purposes for which we collected the information
- Our legitimate business interests
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.
9. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Gregory Fanous Fine Jewelry
Attn: Privacy Officer
14643 Dallas Pkwy Suite 340
Dallas, TX 75254
Phone: 1-800-527-6938
Email: privacy@fanousjewelry.com
We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.